Help CenterHelp for Your Dossier Manage Your Dossier AccountControl When and How Interfolio Sends You Email, and Troubleshooting

Control When and How Interfolio Sends You Email, and Troubleshooting

You can control when and how Interfolio sends you email from the communications tab of the Account Settings page.

Currently, you can select whether or not to receive email notifications including product updates, articles on best practices, and information on promotions.

Open the "Email & Communication" tab, and turn email notifications on or off

Email notifications include product news, articles on best practices, and information on promotions.

Not Receiving Emails

If you are not receiving emails from Interfolio in your email inbox, try the following:

1. Check your email’s spam and junk folders

2. Make sure your Primary email address is confirmed to ensure emails are delivered to the proper email address

Go to your "Account Settings" page

Go to your Account Settings page accessible from the top right corner of your screen

Make sure you have the correct email address listed on the "Personal Information" tab

3. Add Interfolio as a trusted email domain in your email's address book

To make sure Interfolio messages aren’t sent to your spam or junk folder, try adjusting your email filters. Find your email client from the list below to learn how to add Interfolio as a trusted domain.

4. Add help@interfolio.com as a contact in your email's address book

5. Check with your email provider to ensure emails from Interfolio are not being blocked