(C-4) Train Users

We provide numerous training opportunities for administrators, faculty members, and staff:

  • On-site training for up to two days with up to two of our staff trainers, at no charge. Additional onsitetraining can be obtained for a daily fee per trainer. In all situations, the client will be responsiblefor reimbursing our company for reasonable travel expenses to provide on-site training.
  • Quickstart training provides one day of on-site training and consulting from a high-level administratorfrom another FACULTY180 institution. Quickstart training is organized and takes place in conjunctionwith our standard on-site training. The client will be able to approve and speak with theconsultant before committing to the engagement. The purpose of the Quickstart training is to paira user from an institution that uses the system in a similar manner with a new client. This will establisha long-term collaborative relationship after the paid consulting visit is completed. There is anadditional cost this program. (See more information about the Quickstart program.)
  • Online training for administrators, faculty and staff, upon request. Given the nature of our software,and the quality of our online training environment, nearly all of our clients prefer online training, asthis allows targeted topics to be covered in 60-minute to 90-minute sessions.
  • Video tutorials are accessible from the knowledge base and provide brief how-to sessions of thekey functionality within FACULTY180. These are high-quality videos with audio and written annotations.
  • Webinar training is held regularly to cover new and important system features.
  • Customized video training is available. Our staff will build video training modules tailored for yourinstitution. There is an additional charge for these services.
  • Administrators, faculty, and staff must be notified as to when FACULTY180 will be active. In addition, information about how to log on to FACULTY180 must be sent to all users. Institutionsmay want to provide information about training in this notification as well.

Kent State University Example

As part of its FACULTY180 implementation, Kent State University (KSU) decided to create a Super User Program. According to a source at the institution, the program has been very helpful in getting buy-in to FACULTY180, as well as providing a level of support that KSU would not otherwise be able to offer.

KSU sent an e-mail message to its deans, chairs, and directors asking for faculty and staff who would be willing to be a support person for the new FACULTY180 system. The e-mail message contained an outline of the basic responsibilities and expectations of these individuals, which included attending advanced training and a willingness to assist faculty.

KSU was hoping for about 35 participants but ended up with over 70 expressing interest, which was great because the more support KSU can offer the faculty, the better. KSU put the participants through the training before anyone else and continues to keep them up-to-date on any changes to the system. To alleviate security concerns about these Super Users having access to live, production, data KSU did not give the participants administrative access on the production site. However, a separate sandbox environment, dedicated to them, is currently being created where they will have full admin rights. This gives the Super Users the ability to safely demonstrate or experiment with any data or function in FACULTY180 with no risk to the live data. The data for this sandbox environment will be updated weekly from production.

KSU also posted all the names and contact information of these users, by department or campus, to its FlashFolio web site so they can be easily identified. As a thank you for their participation, KSU gave participants a FlashFolio water mug and provided lunch at one of the update meetings.

This webinar outlines the framework and intentional actions taken to provide system support at a local level for the Kent State University implementation of the FACULTY180 system, referred to as FlashFolio at Kent State University. This implementation involved a multi-campus network with over 1,400 system users.