Adding and Managing Users with SSO in RPT
We have introduced features that will help clients to troubleshoot (investigate and solve) problems when users have issues logging in to Interfolio products with Single Sign On.
Within each of our modules, any user with the Institutional Administrator role can now go into our applications and adjust one field - SSO ID - whenever someone may have an issue logging into the application.
Essentially the SSO ID is simply revealing an existing field within the UI.
This is a place in-product Institutional Administrators can use users to spot-check that the proper SSO ID got passed for an individual user, and if necessary, can update SSO ID if someone is having an issue loggin in.
In RPT, this function is accessed when editing a user.
Users and Units > Edit User
Indicate SSO when adding a user to the program
When creating a user in RPT, an administrative user can indicate if the user will use single sign on
Edit or update SSO ID when editing a user
An Institutional Admin in RPT can modify the SSO ID for a user for SSO authentication purposes at any time.
Go to "Users & Groups" in RPT
Finds the user you want to troubleshoot or edit in the list of users
Users with an SSO login are identified by the Key icon to the left of their name.
Open the "SSO Identifier" tab
Edit and Save the SSO ID
Remove SSO ID in RPT:
To remove the SSO ID for a user, follow the steps above, but click the red REMOVE SSO ID button.
Click "REMOVE SSO ID"
Confirm your selection to remove the SSO ID
Note that removing an SSO ID is not recommended and may result in the user losing access to the program. You can always update a user's SSO ID via the SSO Identifier tab.