FAR Error Message Glossary

This guide provides a description of error codes and messages that may occur during a load process.

FAR UI and Autoloads Errors

Technical Services Load Log Errors

FAR UI and Autoloads

Below is a list of possible error messages returned when using the FAR Upload data tool, or within an autoload notification email. The most likely explanation and fix for each error is provided.

Error Message
Explanation of Message
Fix
Invalid unit
File contains a Unit that does not exist in the Faculty180 unit hierarchy.
Check the Faculty180 unit hierarchy, and add any missing Units, or modify the invalid Unit(s) in the file.
No parent unit found
A parent Unit is missing in Faculty180 for the unit in the file.
Check Faculty180 unit hierarchy, and add missing parent unit.
Current user email does not match records on file
The user’s email address in Faculty180 does not match their Interfolio account primary email.
Contact Interfolio support to remediate.
Email associated with another user
This can occur when trying to update a faculty email with an email address that is already in use by a different Interfolio account,
Contact Interfolio support to remediate.
Missing Classification Level: <classification field name>
This can occur when trying to load or update using a value that is not available in the configured list of values.
Modify the file so that it contains valid classification values, or add the new value to the Faculty180 classification drop-down list.
Missing Faculty Member
The facultyID could not be found in Faculty180.
Check that the facultyID is listed correctly. If new, add the new faculty member.
No prefix matches
The course prefix cannot be found in Faculty180.
Check that the prefix is listed correctly. If new, add the new prefix to Faculty180.
No course matches
The course prefix and number combination cannot be found in Faculty180.
Check that the prefix and course number is listed correctly. If new, add the new course to Faculty180.
No term matches
The term cannot be found in Faculty180
Check that the term is listed correctly. If new, add the new term to Faculty180.
Account exists as a Support Account
Occurs when trying to update a Support Account using a Faculty file.
Support accounts can be updated using the Support Account file type, or manually using the UI,
Duplicate Record
Duplicate records are skipped.
Check the file for any duplicates, and remove if needed,
User does not have a PID
The user does not have an associated Interfolio account.
Contact Interfolio support to remediate,
Email not defined in upload
Check that the failed record has a valid email address.
Fix the failing email address,
Failed to copy file
This can occur when the file is removed during the load process, or it can signify a system error.
Contact Interfolio support to remediate,

Technical Services Load Logs

Below is a list of possible error messages contained in the error logs returned by Technical Services. The most likely explanation and fix, for each error, is provided.

Error Message
Explanation of Message
Fix
ERROR: “Missing Faculty”
File load process is unable to find the facultyID in Faculty180.
Check that the facultyID exists in Faculty180. Add faculty member if needed.
ERROR,"Could not Find Course”
File load process is unable to find the course prefix, course number, and section ID combination provided.
Check that the course data exists in Faculty180 (Faculty ID, Course Prefix, Course Number and Section ID).
ERROR,"Invalid File Name"
File attachment file name is not valid.
Check that the file type is supported by Faculty180.
ERROR, “Unable to find Faculty Member”
File load process is unable to find the facultyID in Faculty180.
Check that the facultyID exists in Faculty180. Add faculty member if needed.