What Does Interfolio do with my Feature Request?
Our roadmapping framework involves committing our product development resources to specific improvements in three-month program increments (PIs) while also retaining a clear longer-term vision for where we want to take the platform. This allows our collective Interfolio teams to provide more accurate forecasting for our clients, as well as give you a clearer sense, at any given time, of the relative importance of each roadmap item and its time criticality.
We strongly value your input on our products and roadmap. We’ve launched a new Product Ideas page within the Client Community Portal, where you can now review, follow, and vote on the most valuable ideas submitted by the community. Your feedback directly informs our roadmap planning as we work toward delivering on our high-level vision and desired outcomes over one to two years (beyond the current three-month committed work).
Not every feature request will be added to the Idea Upvote list. Product Managers audit submitted ideas and update the list annually to ensure it remains manageable and readable. This means there may be a delay between submission and public visibility, depending on review cycles and prioritization.
Submit an Idea
To submit an idea to the community, start by creating a new Support Case on the client community and selecting “Feature Request” as the case type. Be sure to include as much detail as possible. Use the product idea template below to help structure your submission. Once submitted, our team will review the request. Approved ideas will then be posted to the community, where others can view and vote on them.
Product Idea Template
When submitting a feature request, please complete and attach the template below to your case. Before submitting, we recommend discussing the request with your Interfolio contact to ensure alignment and gather any additional context.
Vote on Existing Ideas
Before submitting a new idea, please search the Idea Community to check if a similar suggestion already exists. If it does, you can upvote the idea to show your support and/or follow the idea to receive updates on its progress.
You may vote on ideas at any time using the “thumbs up” or “thumbs down” buttons:
- Each vote is worth 10 points.
- Upvotes add 10 points to an idea’s score.
- Downvotes subtract 10 points.
- If an idea receives more downvotes than upvotes, a negative score will be displayed.
These points help us identify the most popular ideas across the community. You may vote on as many ideas as you like, but only one vote per idea is allowed. You can change or remove your vote at any time.
FAQs
What do the idea statuses mean?
Elsevier product managers update the status of an idea to communicate with you about where the idea stands. An idea will be assigned one of the following primary statuses: “Open”, "In Development", “Delivered” or “Archived” and a secondary status, listed below.
| Status Type | Meaning | Example Statuses |
|---|---|---|
| Open | The idea is active. |
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| In Development | Active development has begun. |
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| Delivered | Confirms the idea has been successfully brought to market. |
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| Archived | The idea is not active. |
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