Our new portal allows clients to not only see all documented feature ideas submitted by other clients, but also vote on them for prioritization. 

View and Vote on Product Ideas

1.  Select the Ideas tile from the Client Community homepage
   
2.  Select Upvote Ideas
   
3.  Select an idea to view more information and vote on the idea.
4.  On the specific idea page, you'll see a description of the idea, the status, and updates.
   1. Select Follow to receive updates regarding this idea. 
      
   2. Select upvote if you agree with the submitted idea.
   3. Select downvote if you disagree with developing this idea.
      

Follow known issues and report if any are affecting your Interfolio instance. Either action will send you notifications whenever there’s an update on the issue, keeping you in the loop every step of the way. 

View, Follow, and Report Known Issues

1. Select the Known Issues tile from the Client Community homepage
   
2.  On the next page you will see a list of the most recently created and highest reported known issues.  Select an issue from one of those lists, or select View All Issues to see the full list.
3.  Once you are on the page for a specific issue, you will be able to view:
   1. a summary
   2. steps to reproduct
   3. a workaround
   4. updates
4. To receive notifications about updates posted on this issue, select Follow.
   
5. To report that issue is impacting your Interfolio instance, select Report.
   

To submit a case within our Client Community:

1. Select the blue Submit a Case button
2.  Indicate the type of case you are submitting. Most cases will fall under the default type, Support/Question.
3.  Provide a description, severity level, and any file attachments. 
4. Select Interfolio for the product, then select the Interfolio product area and component.
5. You may use the Product URL field to indicate the specific page you need support with. 

You will still be able find and manage all tickets created at your institution through the client community portal.