Interfolio Operational Status and Known Issues
Interfolio Operational Status
The Operational Status in the Interfolio Client Community provides real-time visibility into system performance. It helps you quickly determine whether Interfolio is operating normally or experiencing a disruption.
During a Service Disruption
When a service disruption or broad impactful incident occurs, the Interfolio operational status will be updated and typically include a link to a known issue, where you can find more information on the incident and updates from our product team.
Where to Find the Operational Status
To view the most accurate and up-to-date status:
- Log in to the Client Community.
Access to the Interfolio Client Community is restricted to Institutional Administrators and designated primary contacts at each institution. If you believe you should have access but do not currently, please contact your Account Manager or Customer Success Manager for assistance.
- If prompted, select Interfolio as your product (this selection will be saved for future visits).
- Locate the Operational Status on the right-hand side of the Interfolio Client Community homepage.
Status Types
There are two possible operational statuses:
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Operational All systems are functioning normally. |
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Service Disruption The system is unavailable or experiencing a major outage that impacts user access or key functionality. |
Known Issues
Not all issues will change the overall operational status. Lower-impact issues may be tracked on the known issues page without triggering a service disruption.
This typically occurs when:
- The issue affects only a subset of users (e.g., specific browser or version).
- Users can complete the task using an alternative method (e.g., switching browsers or exporting via CSV).
- Core system operational: The platform remains accessible and most features function as expected.
- No widespread impact: The issue does not significantly disrupt the majority of users or critical workflows.
Reporting and following issues
- Select the Known Issues tile on the Interfolio Client Community homepage.
- Browse the list of known issues or using the magnifying glass icon in the top right-hand corner to search using keywords.
- If you find a known issue that matches your experience:
- Select Report to help our team assess impact.
- Select Follow to receive email updates from our product team.
- If you do not see your issue listed:
- Use the Submit a Case button to report it to our support team.
- If you find a known issue that matches your experience:
Receive email notifications about operational status updates, critical incidents, and planned downtime.
Our team periodically sends announcements to members of the Interfolio Announcements user group to keep you informed of service disruptions, ongoing incidents, and upcoming maintenance. Refer to this article for instructions on how to subscribe to these notifications.