Getting a HAR file for Analysis

Diagnosing issues for customers using SSO can be difficult because we can't emulate that portion of the process. When we proxy in as the user, we are bypassing the SSO authentication.  When diagnosing an SSO issue, it can help to see what the user sees.  HAR (HTTP Archives) allow us to analyze what users experience in their browser without being there.

Before sending the HAR file to Interfolio, ensure that you remove or obfuscate any sensitive information (such as passwords and client secrets) using a text editor.

1. Open Chrome

2. Open the Developer Tools

View > Developer > Developer Tools or Cmd+Option+I on Mac, Ctrl+Shift+I on Windows

3. Switch to the Network tab in the Developer Tools

4. Make sure the red dot on the left of the Network tab is highlighted (click it to activate if not)

Make sure that the red dot on the left of the Network tab is highlighted (click it if its not) and check Preserve log in the same icon bar as the red dot

5. Check the "Preserve log" box in the same icon bar as the red dot

6. Reproduce the issue from start to finish, including authenticating via SSO

7. Click Export HAR in the same icon bar as the red dot

Click Export HAR in the same icon bar as the red dot

8. Send the HAR file that is downloaded to Interfolio for analysis