If all requirements have been fulfilled within the application (confirmed on the Review & Submit page of your application) and you still receive an error when trying to submit, there may be an issue with the files converting/loading. This can be checked by confirming that all materials have the status Received with a timestamp shown below. If you do not see the timestamp, then the file has not been processed correctly. 

How to troubleshoot:

1. Try toggling to a new page, then return to the Review and Submit page. If the timestamps appear after toggling between pages, you should now be able to submit the application.
2. If toggling does not work, replace the file by selecting the pencil icon, then Replace. Select the file from your list of existing materials. There is no need to re-upload the file, it should already be added to your Dossier account.

If replacing the file and toggling the page does not resolve the issue, you may need to try again in ten minutes.

When uploading a file to your application (typically a PDF,) you may see it get stuck with a Converting status as shown here:

The application is not able to submitted until the file has finished converting and the status changes to Received with a timestamp.

How to troubleshoot:

The quickest way to troubleshoot this issue is to 

1. Select the pencil icon to the right of the file 
2. Select Replace. 
3. Re-upload the file the same file from your list of existing materials. Do not re-upload the file from your computer, it should already be added to your Dossier account.
4. Check to see if the status of the file changes from Converting to Received. There must also be a timestamp under the word Received.
   OR
5. If replacing the file does not work, try toggling to a new page (select Deliveries, then Edit next to teh application.) Check to see if the status shows as Received with a timestamp.
6. If replacing the file and toggling the page does not resolve the issue, try again in ten minutes.
7. Once all files show the status Received with a timestamp below, you will be able to submit your application. 

How To Troubleshoot: 

If you upload files to the Materials page (located on the left-hand navigation) those files will be uploaded to your personal Dossier account, but they will not be attached to any applications. The good news is, that once it is added to their Dossier account, it is easy to attach to an application! Simply:

1. Navigate to the application by selecting the Deliveries option on the left-hand navigation. 
2. Select Edit next to the application. 
3. Select Add File next to the requirement within the application
   
4. Materials added to your Dossier account are immediately displayed and can be selected to attach to your application. Otherwise, select Add New File to upload a file from your computer. This action will add the file to the application as well as add it to your Dossier Materials page. 
   

How to troubleshoot:

If you request letters of recommendation from the Letters page (located on the left-hand navigation) those files will be uploaded to your personal Dossier account, but they will not be attached to any applications. The good news is, that once it is added to their Dossier account, it is easy to attach to an application! Simply:

1. Navigate to the application by selecting the Deliveries option on the left-hand navigation. 
2. Select Edit next to the application. 
3. Select Add File next to the requirement within the application.
   
4. Requests and Letters added to your Dossier account are immediately displayed and can be selected to attach to your application. Otherwise, select Request a Recommendation to send a request directly from the application. This action will add the letter to your dossier and attach it to the application.
   

How To Troubleshoot: 

First, confirm that you are uploading your materials to the application and not your Dossier Materials page (see issue 2). On some applications, the institution might indicate a requirement and then require multiple of that requirement type. If you upload any less than the required amount, you will not be able to submit your application. To confirm that the correct number of files have been uploaded for each requirement, follow these steps:

1.  Navigate to the Review and Submit page for the application.
2.  Look for any requirements marked with a red exclamation. 
3.  Next to those requirements confirm that the number of files added is equal to the number required.
4.  If you have located a requirement type that needs more files, select edit to upload additional files for that requirement.
   

How to troubleshoot:

You can quickly review which forms are complete/incomplete on the Review & Submit page. 

• If there is a green check mark next to the form, that form has been completed.
• If the is a red exclamation mark next to a form requirement, that form has not been completed
• If there is no mark at all next to the form requirement, that form has not been completed

You must return to any forms that are marked with red exclamations or have no marking at all and complete all required fields (marked with a red asterisk.)