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Implementation Methodology and Project Team Roles

Successful implementations at our partner institutions have a core project team dedicated to the project with defined roles and decision-making authority. Inadequate project staffing can have significant consequences on the implementation and adoption of the Faculty Information System (FIS). This document outlines the mission critical roles for overall implementation success. 

 

Implementation Methodology

The FIS is implemented in a four-phased approach: 

Step Process
1. Discover

The Interfolio Implementation Services team will schedule the kickoff meeting with the Institutional Project Team. The purpose of this meeting is to:

  • Define goals, objectives, and priorities
  • Understand project milestones and deliverables
  • Identify project roles
  • Tailor the overarching project plan.

Following the kickoff meeting, Interfolio will lead/conduct the client business analysis through a series of discussions, followed by an introduction to deployment planning. Additionally, they will review the project management tool and establish meeting cadences to ensure that the team is meeting regularly to discuss progress, timeline, and potential risks.

We estimate the Discover phase will be 40% of total project implementation time.

 
2. Execute

Based on the information gathered during client business analysis, the Interfolio Implementation Services team will begin initial configuration and build-out of the FIS.

We estimate the Execute phase will be 20% of total project implementation time.

 
3. Apply

The Interfolio Implementation Services team will begin this phase by demonstrating product functionality while reviewing the configuration with the Institutional Project Team. This knowledge transfer will ensure the Institutional Project Team has a solid understanding of the solution and will empower the client to fine-tune configuration to meet their institution specific use cases.

We estimate the Apply phase will be 30% of the total project implementation time.

 
4. Launch

Upon completion of the Apply phase, the solution is ready for deployment! Deployment is the realization/execution of the above three phases. The Interfolio Services team will perform a debrief on the implementation and transition the client to ongoing/long term support resources. The institution will be provided with ongoing access for all end-users to our online knowledge base, user guides, webinars, and to any of our e-Learning courses post deployment.

We estimate the Launch phase will be 10% of the total project implementation time.

 

Client Project Team 

The key players at our partner institutions include the following roles: 

Role Overview Key Responsibilities Time Commitment

Executive Sponsor 

(Typically the Provost; Vice Provost, Assistant Provost for Faculty Affairs, Dean of Faculties)

The Executive Sponsor provides strategic direction for the Interfolio project, champions the project on campus and proactively removes roadblocks when necessary. 
  • Provides oversight and guidance and regular feedback to the implementation team 
  • Has a vested interest in the implementation of the project from kick-off to close as well as long term interest for successful adoption 
  • Links project to organizational strategy and faculty investment 
  • Champions initiatives throughout organization by being active and visible within the academic community 
4 hrs/month during implementation | 1 hr/month after go-live 
Project Manager The Project Manager is the main point of contact for Interfolio and participates in all meetings, knowledge transfer and testing of Interfolio products. 
  • Coordinates participation and activities from stakeholders, including academic and technical experts 
  • Manages all University tasks in accordance to project plan and monitors delivery while identifying and mitigating project risks 
  • Assures validation of implemented site (User Acceptance Testing) 
  • Communicates closely with Implementation Team and Executive Sponsor 
  • Facilitates user training and roll-out 
    Transitions technology ownership to appropriate technical and academic owner
16-20 hrs/month during implementation 
Software Administrator The Software Administrator owns Interfolio’s products on-campus long term. 
  • Responsible for configuring the Interfolio products and dedicated resource post implementation. 
  • Supports, maintains, and administers Interfolio during and after implementation 
  • Serves as end-user support for faculty and faculty affairs 
  • Maintains user access and controls 
  • Monitors utilization and training needs 
16-20 hrs/month during implementation 
I.T. / Data Manager The I.T. or Data Manager represents the IT department. These individuals assist with SSO, data transfers/integrations, and adding forms to the institution’s website. 
  • Manages on-going data transfers and integrations from University to Interfolio product 
  • Responsible for building and managing any data integrations 
    Setup Single Sign on (SSO) 
  • Extracts data and builds scripts or jobs for automating data feeds
10 - 20 hrs during implementation 
Subject Matter Experts The subject matter experts are the content experts across campus who understand current faculty data environments and processes. 
  • These are the data owners or data stewards. 
  • Have detailed knowledge on the current data environments, how data is accessed today, and reporting needs of the organization 
  • Enhance basic information with details on faculty service, research, publications and teaching 
  • Expert on faculty actions, workflows, search process, etc. 
Varies based on needs of the project




 

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