Adding and Managing Faculty Search Users with SSO

We have introduced features that will help clients to troubleshoot (investigate and solve) problems when users have issues logging in to Interfolio products with Single Sign On.  

Within each of our modules, any user with the Institutional Administrator role can now go into our applications and adjust one field  - SSO ID  - whenever someone may have an issue logging into the application.

Essentially the SSO ID is simply revealing an existing field within the UI.

This is a place in-product Institutional Administrators can use users to spot-check that the proper SSO ID got passed for an individual user, and if necessary, can update SSO ID if someone is having an issue loggin in.

In Faculty Search, this function is accessed when editing a user.

Users & Groups > Edit User

Administrative users can indicate if a user will use SSO when creating a user

Edit or update SSO ID when editing a user

An Institutional Admin in Faculty Search can modify the SSO ID for a user for SSO authentication purposes at any time.

Go to "Users & Groups" in Faculty Search

Finds the user you want to troubleshoot or edit in the list of users and click blue pencil to edit

Users with an SSO login are identified by the Key icon to the left of their name.

Open the "SSO Identifier" tab in the "Edit User" window

Edit and Save the SSO ID

Remove SSO ID in Faculty Search:

To remove the SSO ID for a user, follow the steps above, but click the red REMOVE SSO ID button.

Click "REMOVE SSO ID"

Confirm your selection to remove the SSO ID

Note that removing an SSO ID is not recommended and may result in the user losing access to the program. You can always update a user's SSO ID via the SSO Identifier tab.