IDS Troubleshooting
Examples of Issues
| Situation | Example |
|---|---|
| If the author is publishing under another name, those results will not appear in IDS. |
|
| IDS only provides search results for an author's current institution. If the author is publishing under an institution different from their current institution, those results will not appear in IDS. |
|
| If the item type is unknown or NOT one of the four types we support (Books, Book Chapters, Journal articles, and Proceedings) these will not appear in IDS. | Incorrect Item Types: Grants, undefined publications, manuscripts awaiting publication, advanced online publications, encyclopedia entries, and any other items that are NOT books, book chapters, journal articles, or proceedings. |
| Crossref and Open Alex specialize in searches for books, book chapters, journal articles, and proceedings within the sciences. | Arts and Humanities, Law, and Theology, may have lower IDS return rates. |
| IDS will skip duplicate entries in FAR as part of Interfolio's deduplication tool. | |
| If a record is published after IDS runs, those results will not appear. |
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Gather Evidence: To help us investigate this we would ask for the following details:
- Examples of Faculty member names/details
- Expected number of items that they think they should see
-
Spot-check and confirm that this is indeed an issue: Document the details in a form similar to the one below. Add in the name and the expected number. Replace the word for with table.
- Get the link to their web profile by searching Google or going to their org’s website.
- Search for the name, family name, and institution through Scopus, Pubmed, Crossref, or Researchgate, recording the number of publications found (adding a link to the search made, if possible)
Faculty |
Link |
Reported # |
IDS |
Scopus |
Pubmed |
CR |
Researchgate |
Notes |
Faculty Name |
34 |
23 |
23 |
23 |
4 |
23 |
Record anything that doesn't fit the other fields: name variations used in searches, conflicting publication counts between sources, notes on author disambiguation, or any actions still pending. |
If the searched item is in two of the systems listed above but is not in IDS and it looks like it could be an issue on our side (or you have some questions you want to ask the team) then proceed to step 3.
3. Share Findings: If you notice that IDS is not returning the correct number of results, submit a ticket to our support desk at Interfolio-support@elsevier.com with where you found the missing information (this may include a profile URL).