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Manage SSO IDs

We have introduced features that will help clients to troubleshoot (investigate and solve) problems when users have issues logging in to Interfolio products with Single Sign On (SSO). Any user with the Institutional Administrator (IA) role can go into Faculty Activity Reporting (FAR, Faculty180) and adjust the SSO ID field if a user is having an issue logging into the application. In FAR, the SSO ID is inherited from either Login ID or Faculty ID based on configuration under Setup.

 

Manage SSO IDs for faculty users

1. Navigate to Faculty under Administration

Navigation: Administration > Administration > Faculty

  1. Click Administration under the Administration section of the navigation menu.
    Administration section with Administration highlighted
  2. Click Faculty under the Add/Edit section. 
    Add/Edit Section with Faculty underlined
 
 

2. Change the SSO ID Field

  1. Click the hyperlinked number for the unit corresponding to the faculty member to be changed. If necessary, click the plus sign to expand a unit.
    • If necessary, select a different unit or subunit by clicking the Unit Change link.

      The Last Login column will display the most recent date that the faculty member was able to successfully log in.

       

      The Allow Login column will display which faculty members are granted login access. If the checkbox is not checked, the user will not be able to login.

       
  2. Click the Edit icon (pencil) adjacent to the faculty member to be edited.
  3. Make changes to the SSO ID Field under the Personal Information section.

    If there is no PID (personal id) associated with a user you may see an error indicating You cannot add a SSO ID because there is no PID associated with the user you are editing. If you encounter this, please reach out to Interfolio support to get this resolved.

     
  4. Scroll to the bottom and click either of the Save buttons when finished.
 
 

Edit SSO IDs for Support Account users

1. Navigate to Support Accounts under Administration

Navigation: Administration > Administration > Support Accounts

  1. Click Administration under the Administration section of the navigation menu.
    Administration section with Administration highlighted
  2. Click Support Accounts under the Tools section. 
    Tools section with Support Accounts underlined
 
 

2. Edit SSO ID

  1. Click the hyperlinked number for the unit corresponding to the support account to be changed. If necessary, click the plus sign to expand a unit.
    • If necessary, select a different unit or subunit by clicking the Unit Change link.

      The Last Login column will display the most recent date that the support account was able to successfully log in.

       

      The Active column will display which support account are granted login access. If the checkbox is not checked, the user will not be able to login.

       
  2. Click the Edit icon (pencil) adjacent to the support account to be edited.
  3. Make changes to the SSO ID Field under the Login Details section.

    If the support account is required to login through your institution's SSO, ensure that managed by your school (system) is selected.

     
  4. Scroll to the bottom and click either of the Save buttons when finished. 
 
 

Remove SSO ID in FAR

1. Navigate to Faculty under Administration

Navigation: Administration > Administration > Faculty

  1. Click Administration under the Administration section of the navigation menu.
    Administration section with Administration highlighted
  2. Click Faculty under the Tools section. 
    Add/Edit Section with Faculty underlined
 
 

2. Remove SSO ID

  1. Click the hyperlinked number for the unit corresponding to the faculty member to be changed. If necessary, click the plus sign to expand a unit.
    • If necessary, select a different unit or subunit by clicking the Unit Change link.
  2. Click the Edit icon (pencil) adjacent to the faculty member to be edited.
  3. Click the Remove SSO ID button under Login Details.
  4. Click Remove SSO ID again when the dialog box appears. This will remove the SSO ID.
 
 

An Administrator in FAR can remove the SSO ID for a user to troubleshoot a user who is having login issues with SSO. When editing a user at your institution who has been provisioned with an SSO ID, you will see the SSO Identifier field within the Edit User window. Here you will see the most recent SSO ID that is associated with the user within the SSO ID field.

 

Note that removing an SSO ID is not recommended and may result in the user being unable to log in. Remember, you can always update a user’s SSO ID via the SSO identifier tab.