Manage SSO IDs in FAR
Interfolio has introduced features that will help clients to troubleshoot problems when users have issues logging into Interfolio products with Single Sign On (SSO). Any user with the Institutional Administrator role can go into Faculty Activity Reporting (FAR, Faculty180) and adjust the SSO ID field if a user is having an issue logging into the application. In FAR, the SSO ID is inherited from either Login ID or Faculty ID based on configuration under Setup.
Manage Faculty SSO IDs
1. Navigate to Faculty under Administration
Navigation: Administration > Administration > Faculty
- Click Administration under the Administration section of the navigation menu.
- Click Faculty under the Add/Edit section.
2. Update or Remove the SSO ID Field
- Click the hyperlinked number for the unit corresponding to the faculty member to be changed. If necessary, click the plus sign to expand a unit.
The Last Login column will display the most recent date that the faculty member was able to successfully log in.
The Allow Login column will display which faculty members are granted login access. If the checkbox is not checked, the user will not be able to log in.
- Click the Edit (pencil) icon adjacent to the faculty member to be edited.
- Make changes to the SSO ID Field under the Personal Information section.
If there is no PID (personal id) associated with a user an error message may appear indicating You cannot add a SSO ID because there is no PID associated with the user you are editing. If this message appears, please reach out to Interfolio support at help@interfolio.com to get this resolved.
- To remove the SSO ID, click the Remove SSO ID button under Login Details to remove the SSO ID. Click Remove SSO ID again when the dialog box appears to confirm your decision.
An administrator in FAR can remove the SSO ID for a user to troubleshoot a user who is having login issues with SSO. When editing a user at an institution who has been provisioned with an SSO ID, the SSO Identifier field within the Edit User window will appear. Here the most recent SSO ID that is associated with the user will appear within the SSO ID field.
Note that removing an SSO ID is not recommended and may result in the user being unable to log in. Remember, a user’s SSO ID can always be updated via the SSO identifier tab.
- To remove the SSO ID, click the Remove SSO ID button under Login Details to remove the SSO ID. Click Remove SSO ID again when the dialog box appears to confirm your decision.
- Scroll to the bottom and click either of the Save buttons when finished.
Manage Support Account SSO IDs
1. Navigate to Support Accounts under Administration
Navigation: Administration > Administration > Support Accounts
- Click Administration under the Administration section of the navigation menu.
- Click Support Accounts under the Tools section.
2. Edit SSO ID
- Click the hyperlinked number for the unit corresponding to the support account to be changed. If necessary, click the plus sign to expand a unit.
The Last Login column will display the most recent date that the support account was able to successfully log in.
The active column will display which support account are granted login access. If the checkbox is not checked, the user will not be able to login.
- Click the Edit (pencil) icon adjacent to the support account to be edited.
- Make changes to the SSO ID Field under the Login Details section.
If the support account is required to login through the institution's SSO, ensure that managed by your school (system) is selected.
- Scroll to the bottom and click either of the Save buttons when finished.