Create and Manage Support Accounts
Support Accounts can be created for staff members and non-faculty members who need administrative access to Faculty Activity Reporting (FAR, Faculty180), such as an employee who maintains the database or supports faculty in some way (such as running reports) and may or may not have Full Administrative Rights. This account type can also be used for an accreditation visit, or to give a user who does not have a formal university account access to FAR. If necessary, the account can be set up to bypass campus authentication. This article covers how to create a new Support Account as well as how to manage existing Support Account permissions.
Like Faculty Accounts, Support Accounts should be created using the bulk upload tool, even when creating an account for an individual user.
Manage Support Accounts
1. Navigate to Support Accounts under Administration
Navigation: Administration > Administration > Support Accounts
- Click Administration under the Administration section of the navigation menu.
- Click Support Accounts under the Tools section.
2. Edit, Emulate, Activate/Deactivate, or Delete desired support account
- Click the hyperlinked number for the unit corresponding to the faculty member to be changed. If necessary, click the plus sign to expand a unit.
- Once the desired account has been located, decide which of the following actions to take:
| Action | Description | Direction |
|---|---|---|
| Edit | Administrators with the appropriate access can modify the information associated with a Support Account at any time. The information can then be modified to include unit assignment, type of rights, additional rights, access to other accounts, and more. | Click the Edit (pencil) icon adjacent to the Support Account desired to be edited. |
| Emulate | Just like emulating a Faculty Account, emulating a Support Account will allow the administrator to access the user's account. | Click emulate in the row for the desired user in order to view their account. |
| Activate/Deactivate | Unlike Faculty Accounts, Support Accounts do not rely on employment status and login status to manage their access. Instead, Support Account access will be managed via the checkbox in the active column. This can be changed at any time. |
|
| Delete |
Also unlike Faculty Accounts, Support Accounts can be deleted. This can only be done if the user has not performed any evaluations in the past, and cannot be reversed. Please note that deleting a Support Account is a permanent action and cannot be reversed. The user can be re-created in the future with the same credentials, although their previous permissions will need to be reinstated. |
To delete an account, click the Delete ("X") icon in the actions column. This will delete the account and remove the user's ability to log in as well as remove their record from the Support Accounts page. |
iii. Scroll to the bottom and click Save when finished.
Fields Available for Updates
Prim. Admin. Rights
There are three types of primary administrative rights available: Full Administrative Rights, Reporting Rights, and Limited Rights. The table below describes heach of these Primary Administraive Rights in detail.
| Primary Administrative Right | Description |
|---|---|
| Full Administrative Rights | Access to all administrative functions, such as set up, reports, emulation, and activity input initiation/approval, are designated by their assigned unit. Administrative permissions for each unit are managed via the Organizational Structure. |
| Reporting Rights |
|
| Limited Rights | Grants the ability to emulate faculty member's accounts. Please note that like a Support Account with report rights, account access is not controlled by the assigned unit, but rather the access rights to other accounts section. Users that the Support Account should be able to emulate will need to be designated in this section. |
To change the Primary Administrative Rights:
- Click the Change button in the Unit column to update the assigned unit.
- Click the dropdown in the Types of Rights column to change the administrator type assignment.
Add. Admin. Rights
While only one unit and one type of right can be assigned as primary, multiple others can be assigned under the Additional Administrative Rights section.
This is particularly helpful for users who need different levels of access for different units. For example, a user could be given full administrative access for Unit A, then also assigned Additional Administrative Rights and be granted reporting rights for Unit B. This will allow the user full access to Unit A, but will limit them to running reports for Unit B.
Login Details
| Sections | Details |
|---|---|
| Login ID | This is an identifier for the user (generally aligned with the user's single sign-on identifier), and can be updated by an administrator with appropriate access at any time. |
| Faculty ID | This is a separate unique identifier that is not meant to be modified after the user is initially added to the system. If the Faculty ID requires a change, please contact your Interfolio representative or help@interfolio.com with the request. |
| Login Method |
|
| First/Last Name | Can be updated at any time. Please note that changing the user's first/last name in FAR will also update the name the user sees when they log in. |
| Email Address | Can be updated at any time to an email address that is not already in use in FAR. |
Access Rights to Other Acct.
If account access has been enabled at the institution, there will be a section to add accounts that the Support Account user should have access to. This can be done for either their entire primary unit, or for individual users at various other units.
Please note that this setting is controlled at the institutional level and may or may not be available based on your institution's configuration of FAR.
If you are an institutional administrator who would like to discuss turning this feature on/off, please reach out to your Interfolio contact or help@interfolio.com.