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Create and Manage Support Accounts

Support Accounts can be created for staff and non-faculty members who need administrative access to Faculty Activity Reporting (FAR, Faculty180), such as employees who maintain the database or assist faculty by running reports. These accounts:

  • May or may not have Full Administrative Rights
  • Can be used for accreditation visits
  • Can grant users without formal university accounts FAR access
  • Can bypass campus authentication
 

Like Faculty Accounts, Support Accounts should be created using the bulk upload tool, even when creating an account for an individual user. 

 

Manage Support Accounts

  1. Navigate to the Administration page and click Support Accounts under the Tools section.
    Administration page with Support Accounts selected under the Tools section
  2. Click the hyperlinked number for the unit associated with the faculty member you want to update.
    Manage Support Accounts page with list of support accounts filtered by unit. Actions include Emulate, Edit, Delete, and Active
  3. Use the filters and search bar at the top of the page to narrow down the list of support accounts. Once you've found the desired account click the Pencil (Edit) icon to navigate to the Support Account Form page.
    Support Account Form page

    You can also Emulate a support account, change its status to Active, or Add/Delete a user account from this page. Administrators with the appropriate access can modify the information associated with a Support Account at any time. The information can then be modified to include unit assignment, type of rights, additional rights, access to other accounts, and more.

     

    Unlike Faculty Accounts…

    Support Accounts do not rely on Employment Status and Login Status to manage their access. Instead, Support Account access can be managed at any time via the checkbox in the active column. 

    Support Accounts can be deleted. However, this is permanent and can only be done if the user has not performed any evaluations in the past.

     

Primary Administrative Rights

Primary Administrative Rights Section A with University Types of Rights dropdown open

Primary Administrative Right Description
Full Administrative Rights Access to all administrative functions, such as set up, reports, emulation, and activity input initiation/approval, are designated by their assigned unit. Administrative permissions for each unit are managed via the Organizational Structure.
Reporting Rights
  • Access to run administrative reports is permitted by unit assignment. 
  • Access to administrative reports is managed on the unit level via the Organizational Structure. 
  • Support Accounts with Reporting Rights can also be given access to emulate Faculty Accounts, although, unlike users with Full Administrative Rights, account access is not given automatically based on unit assignment, and must be managed under the access rights to other accounts section when managing the Support Account details.
Limited Rights Grants the ability to emulate faculty member's accounts. Please note that like a Support Account with report rights, account access is not controlled by the assigned unit, but rather the access rights to other accounts section. Users that the Support Account should be able to emulate will need to be designated in this section.
 
 

Additional Administrative Rights

Additional Administrative Rights section with Acadmic Affairs Units with Reporting Rights and College of Business with Full Admin Rights

While only one unit and one type of right can be assigned as primary, additional rights can be assigned under the Additional Administrative Rights section. This is particularly helpful for users who need different levels of access for different units. For example, a user could be given full administrative access for Unit A, then also assigned Additional Administrative Rights and be granted reporting rights for Unit B. This will allow the user full access to Unit A, but will limit them to running reports for Unit B.

 
 
 

Login Details

Login Details section with Login ID, Faculty ID, Login Method, First Name, Last Name, Email, and Send Email fields

Sections Details
Login ID This is an identifier for the user (generally aligned with the user's SSO identifier), and can be updated by an administrator with appropriate access at any time.
Faculty ID This is a separate unique identifier that is not meant to be modified after the user is initially added to the system. If the Faculty ID requires a change, please contact your Interfolio representative or help@interfolio.com with the request.
Login Method

There are two options for login method:

Please note that this is only an option for Support Accounts. Users with Faculty Accounts will always be required to log in via SSO (either managed by the school or the FAR legacy integration)

 
First/Last Name

Can be updated at any time.

Please note that changing the user's first/last name in FAR will also update the name the user sees when they log in.

 
Email Address Can be updated at any time to an email address that is not already in use in FAR.
 
 

Access Rights to Other Accounts

Access Rights to Other Account landing page with Add and Remove Selected buttons at the bottom

  • Check the Allow support account to emulate all faculty… box to allow Support Accounts to support faculty through emulation to see their exact experience.
  • Click the Add button Select Faculty using the Faculty Selection Tool, allow Emulation and Evaluations rights, set an Expiration Date for the account access, and add any other Notes. 
    Add Access window

Please note that this setting is controlled at the institutional level and may or may not be available based on your institution's configuration of FAR. If you are an institutional administrator who would like to discuss turning this feature on/off, please reach out to your Interfolio contact or help@interfolio.com.

 
 
 
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