Resources for Training Faculty
Training Best Practices and Resources
At Interfolio we practice a train-the-trainer model to ensure an effective deployment of our products at your institution. This means that we dedicate ourselves to training your project team and we make sure you are not only comfortable and confident using the tools, but also have the skills and resources to train your faculty and staff end-users. It’s important to note that there will be ongoing needs for training at your institution due to new hires and turnover, and therefore there will be a need for refresher courses year after year. Being prepared to meet these training needs will help ensure an effective deployment and increase buy-in from your end users.
To help you meet your training needs, Interfolio provides you with:
- eLearning training for your all of your end users
- Live and recorded webinars for administrative users
- Hundreds of help articles and user guides on our Product Help site.
- Training Kits (scripts, agendas, decks, and quick reference guides to support your team when preparing for your own onsite training sessions)
- Interfolio's Scholar Services team available to offer technical support by phone or email.
We recommend you provide your end-users with the following resources:
- A dedicated onsite point-of-contact at your institution who can answer questions and lead training sessions
- Open office hours for Interfolio-related questions
- Quick reference guides for in-the-moment training needs
- A policy guide that clearly defines how you want your end-users to use the tool so that it follows the policies at your institution
Getting Started
eLearning Training
e-Learning Training Courses
Our e-learning training courses are self-paced, interactive, and specific to your role within the module you are using. Each course will guide you through the basic functions of the module and how to complete specific tasks.
Please keep in mind that these e-learning courses are made to serve as generic training for the module, but may differ slightly from the configurations and practices set up at your institution.
Click here to browse our eLearning selection!
Click the tabs to browse eLearning courses for the different Interfolio modules, then select the course specific to your user role!
Training Kits
Each of our training kits include resources such as:
- Training scripts,
- Training agendas
- Training PPT decks
- User Reference guides
These resources are intended to support your team when preparing for your own onsite training sessions.
Please note that all of these resources are intended to be a starting point to help you prepare for a training. We recommend that you review and edit these files as necessary before sharing with your faculty and staff.
Download Our Training Kits
Webinars and Office Hours
Webinars and Office Hours are intended for our administrative users.
Webinars and Office Hours
Join our Client Services Office Hours
Interfolio Office Hours are a dedicated time for our partner institutions to spend time with members of the Interfolio Client Services team to get help troubleshooting issues, ask questions, receive guidance, and meet with other Interfolio customers. Each office hour session focuses on Faculty Search/Lifecycle Management or Faculty Activity Reporting/Review, Promotion & Tenure but attendees are welcome to come and ask questions about any of the Interfolio products! Office hours are hosted every Thursday from 2:30-3:15 Eastern time.
Attend one of our Best Practice Webinars
Join experts from our Customer Success team for Best Practice Webinars every month as we walk through new product features, common use cases, how to increase adoption, and way to bring more value to your institution using the Interfolio products. Check out the calendar to register for upcoming webinars or our recorded webinar page to view all past webinars.