Remove the External Evaluations Section From a Template or Case
As part of setting up the internal case sections when creating a template or case, you can choose to remove the special section for requesting and collecting external evaluations.
The external evaluations section can be removed when setting up internal case sections at the 3rd step in the process of creating a template or case:
Choose whether or not to include a special internal facing section for external evaluations
By default, we include an internal facing section for requesting and collecting external evaluations through the system.
Click X if you want to remove the external evalutation section from the template or case.
See the article Requesting External Evaluations to learn more about the process.