Automated Email Notifications
This article lists all of the automated emails sent out through each of our products. The emails are categorized based on how a user may experience them in the product. If the table indicates that an email can be customized, then at the time that the action is being taken the product will ask if you want to provide a customizable message.
Note for Enterprise Clients
Interfolio is migrated our support system to Elsevier’s platform on January 21, 2025. To ensure you continue receiving all communications, it is recommended to whitelist the elsevier.com domain in addition to interfolio.com domain.
The 'From' email address used for the automated messages listed below is fixed and cannot be customized.
Automated Emails
General
| Email Reason | Email Notification | Recipient | “From” email address | Custom-izeable? |
|---|---|---|---|---|
General | ||||
| Your Interfolio password has recently changed |
|
Interfolio User | help@interfolio.com | No |
| Reset Your Interfolio Password |
|
Interfolio User | help@interfolio.com | No |
| Sent to users signing in with google for the first time since the security update |
|
Interfolio User | help@interfolio.com | No |
Delivery Recipient
| Email Reason | Email Notification | Recipient | “From” email address | Custom-izeable? |
|---|---|---|---|---|
| Candidate materials are attached for delivery recipient review |
|
help@interfolio.com | help@interfolio.com | No |
Dossier Users, FS Applicants, and Letter Writers
| Email Reason | Email Notification | Recipient | “From” email address | Custom-izeable? |
|---|---|---|---|---|
Account Creation | ||||
| Dossier account created through the ‘Apply Now’ page |
|
FS applicant | help@interfolio | No |
| Free Dossier account created |
|
Dossier Deliver User and Dossier Free new account holder | help@interfolio | No |
| Account upgraded to Dossier Deliver |
|
Dossier Deliver User | help@interfolio | No |
| Option to activate a free Interfolio account sent after first successful letter of recommendation upload |
|
Letter Writer | help@interfolio | No |
Institutional Dossier | ||||
| Institutional affiliation has ended |
|
Dossier Institution User | help@interfolio | No |
| User accessed Interfolio’s Dossier through their affiliation with their institution and that access is set to expire soon |
|
Dossier Institution User | help@interfolio | No |
Account Information/FAQs | ||||
| Offers tips to best use Dossier |
|
Dossier Institution User, Dossier Deliver User, Dossier User | help@interfolio | No |
Materials | ||||
| Confirmation that the letter of recommendation request was successfully sent to letter writer |
|
Dossier User | help@interfolio | No |
| New document available in your free Interfolio Dossier account |
|
Dossier Free User | help@interfolio | No |
| Document upload error |
|
Dossier User | help@interfolio | No |
| Sent to Dossier users when a previously submitted letter with an upload error has been successfully updated and is now ready to use |
|
Dossier User | help@interfolio | No |
| Letter of recommendation sent from another service has been successfully transferred to your Dossier account |
|
Dossier Free User | help@interfolio | No |
Quality Check | ||||
| The Quality Check found an issue with a letter submitted on your behalf |
|
Dossier Deliver User | help@interfolio | No |
| Your letter is ready for use. The Quality Check found no issues |
|
Dossier Deliver User | help@interfolio | No |
|
We flag for Dossier Deliver users as not all institutions mandate LH and signature |
 |
Dossier Deliver User | help@interfolio | No |
Dossier Deliver Renewal | ||||
| Survey sent after renewal |
|
Dossier Deliver User | help@interfolio | No |
| Dossier Deliver subscription will renew automatically |
|
Dossier Deliver User | help@interfolio | No |
Dossier Deliver Expiring | ||||
|
Dossier Deliver will expire in 30 days If your account expires it will revert back to a Dossier Free account. |
|
Dossier Deliver User who de-selected auto-renewal. | help@interfolio | No |
Deliveries | ||||
| Invitation to upgrade to Dossier Deliver sent after Dossier Free user requests a confidential letter upload delivery |
|
Dossier Free User | help@interfolio | No |
| Confidential letter upload delivery requested on account that has 0 remaining deliveries |
|
Dossier Deliver User | help@interfolio | No |
| Confirmation of receipt of confidential letter request |
|
Dossier Deliver User | help@interfolio | No |
| Confidential Letter Upload has been processed and confirmed |
|
Dossier Deliver User | help@interfolio | No |
| Confidential letter upload request could not be completed |
|
Dossier Free User | help@interfolio | No |
| Reminder to finish your email delivery |
|
Dossier Deliver User | help@interfolio | No |
| Confirmation of email delivery |
|
Dossier Deliver User | help@interfolio | No |
| Reminder to finish mail delivery |
|
Dossier Deliver User | help@interfolio | No |
| Confirmation that mail delivery was sent |
|
Dossier Deliver User who selects the USPS Domestic included with subscription | help@interfolio | No |
|
Confirmation of mail delivery arrival For mail delivery, we find out the tracking information about 1-2 days after the shipment date. |
|
Dossier Deliver User | help@interfolio | No |
|
Confirmation of electronic delivery arrival. This is shipped out to confirm standard receiver type delivery such as AMCAS/TMDSAS |
|
Dossier Deliver User | help@interfolio | No |
|
Interfolio is unable to fulfill delivery request Reason is included in the email body. |
|
Dossier Deliver User | help@interfolio | No |
Sharing | ||||
| A reviewer has added comments to your shared materials |
|
Dossier Deliver User who has shared their dossier | help@interfolio | No |
| Dossier Deliver user shared their collection |
|
Collection Reviewer | help@interfolio | Yes |
Interfolio Hosted Position Applicants | ||||
| Institution has created an application on applicant's behalf |
|
FS Applicant | noreply@interfolio.com | No |
| Confirmation that recommendation was received and has been attached to your FS applications |
|
FS Applicant | help@interfolio | No |
| Your requested letter of recommendation for an application has not yet been received |
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|
FS Applicant | help@interfolio | No |
| Confirmation of successful FS application submission - Institution has not set their own message |
|
FS Applicant | help@interfolio | No |
| Confirmation of successful FS application submission - institution has set that a custom message be sent |
|
FS Applicant | noreply@interfolio.com | Yes |
| Reminder of an incomplete application due in 7 days (if the position has a close date) |
|
FS Applicant | help@interfolio | No |
| Reminder of an incomplete application due tomorrow (if the position has a close date) |
|
FS Applicant | help@interfolio | No |
Letter Writer | ||||
|
Institution has sent a new recommendation request A reminder email will go out 7 days and 1 day before the due date if the letter of recommendation is requested by an FS applicant. Letter Writers will NOT be able to upload their letters of recommendation after the due date has passed since it is a hard deadline. |
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|
Letter Writer | help@interfolio.com | No |
|
External Evaluation recommendation request sent out by the institution on behalf of an RPT candidate The candidate cannot see the External Evaluation. Reminder emails will NOT go out for External Evaluation requests. Letter Writers will NOT be able to upload their letters of recommendation after the due date has passed since it is a hard deadline. |
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|
Letter Writer | help@interfolio.com | Yes |
|
Reminder about the letter request for an FS application with a due date This reminder email will go out 7 days and 1 day before the due date of a recommendation request. Letter Writers will NOT be able to upload their letters of recommendation after the due date has passed since it is a hard deadline. |
|
Letter Writer | help@interfolio.com | No |
|
Recommendation document upload error Letter Writer can upload up to a 100 MB document. |
|
Letter Writer | help@interfolio.com | No |
| Confirmation of letter of recommendation submission |
|
Letter Writer | help@interfolio.com | No |
| Recommendation request cancelled |
|
Letter Writer | help@interfolio.com | No |
| Quality Check found an issue with the letter submitted |
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|
Letter Writer | help@interfolio.com | No |
External Evaluator | ||||
| Request for an evaluation on behalf of an applicant |
|
help@interfolio.com | Letter Writer/External Evaluator | Yes |
| External Evaluator successfully submits their evaluation |  |
noreply@interfolio.com | External Evaluator | No |
| External Evaluation was successfully uploaded, but there was an error in adding the additional materials |
|
help@interfolio.com | External Evaluator | No |
| External Evaluation was not successful due to an error uploading the document on behalf of the RPT candidate |
|
help@interfolio.com | External Evaluator | No |
| Reminder that the deadline for an external evaluation that has been accepted is approaching and a document has not been uploaded |
|
help@interfolio.com | External Evaluator | Yes |
| A reminder that the deadline for an external evaluation is approaching and a response as to whether they have accepted or declined the request has not been provided |
|
noreply@interfolio.com - Can have a customized “from” email address if the client has that setup. | External Evaluator | Yes |
| Sent to External Evaluator when the material they attempted to upload did not upload |
|
help@interfolio.com | External Evaluator | No |
Faculty Search
Emails sent to applicants prior to submission and letter of recommendation requests are listed in the Dossier section above.
Faculty Search Automated Emails
All Faculty Search (FS) emails are sent from noreply@interfolio.com.
| Email Reason | Email Notification | Recipient | Custom-izeable? |
|---|---|---|---|
Addition to Faculty Search Module | |||
|
Existing FS user is added in bulk and the optional welcome message is selected. These users receive Dossier Institution Accounts. |
 |
FS user added to a product (existing account) | Yes |
| New FS user is added by the institution to their product. |  |
New FS user added to a product | Yes |
| New SSO FS user is added to the institution’s Faculty Search module. |
 |
New SSO FS user added by the institution | No |
Approval | |||
| Position requires approval |  |
FS user assigned to selection approval workflow | Yes |
| Position approval was declined |  |
FS position approver/position creator | Yes |
| Position sent back for further review |  |
FS user assigned to selection approval workflow | Yes |
| A position has been approved |  |
FS position creator | Yes |
| Selected applicants are ready for approval |  |
FS user assigned to selection approval workflow | Yes |
| Position Change | |||
| Email is sent two days before the open date of a position you created. |  |
FS position creator | No |
| Updates are made to a position. |  |
FS user indicated under Administration > Settings | No |
| An application is withdrawn and removed from the applicant pool. |  |
FS position creator | No |
| An applicant who previously withdrew their application reactivates it. |  |
FS position creator | No |
| Communication | |||
| Emailing Applicant(s) from Position |  |
FS applicant | Yes |
Review, Promotion & Tenure
| Reason for Email | Email Summary | “From” email address | Button Link | Recipient | Customizable? |
|---|---|---|---|---|---|
Addition to RPT Module | |||||
| Existing RPT User is added in bulk and the optional welcome message is selected | [Institution Name] has added you as a user of Interfolio [Product Name] | noreply@interfolio.com | Sign In | RPT User who is added to a product when they already have an account | YES |
| New RPT User added by Institution to their product | [Institution Name] has invited you to join Interfolio [Product Name] | noreply@interfolio.com | Sign In | New RPT User who is added to a product | YES |
| Existing RPT User is added to a new Institution and the Institution decides to send a Welcome message | You have been added to Interfolio at [Institution] | interfolio-support@elsevier.com | Sign In | Existing RPT User added to new Institution | NO |
| New SSO User of RPT added to Institution and provided Dossier account | [Institution Name] has invited you to join Interfolio [Product Name] and provided you with Interfolio Dossier | noreply@interfolio.com | Sign In | New SSO RPT User added to Institution by API and provided with Dossier account | YES |
| New SSO User added to Institution's RPT module | [Institution Name] has invited you to join Interfolio [Product Name]. To access your Interfolio account, please log in with you [Institution Name] credentials | noreply@interfolio.com | Sign In | New SSO RPT User added to Institution | NO |
Account Creation | |||||
|
Existing FS or RPT User is added in bulk and the optional welcome message is selected These users receive Dossier Institution accounts. |
[Institution Name] has added you as a user of Interfolio [Product Name] | Sign In | FS/RPT User who is added to a product when they already have an account | NO | |
External Evaluation Request | |||||
| External Evaluator Receives evaluation request. | Interfolio Services University is conducting a review for [Document Type] of [Candidate Name] and has requested a Confidential Evaluation. | noreply@interfolio.com | View Request | External Evaluator | YES |
| External Evaluator accepts the evaluation request. | Your request for [Document Type] of [Candidate Name] has been accepted by the [Evaluator Name]. | noreply@interfolio.com | N/A | RPT User (External Evaluator Requestor) | NO |
| External Evaluation request is due in 7 days/24 hours. | This is a friendly reminder that [Name] has requested an Evaluation from [External Evaluator] that is due on [Date]. | noreply@interfolio.com | View Request | External Evaluator | NO |
| External Evaluator declined to write the evaluation. | Your request for [Document Type] of [Candidate Name] has been declined by the [Evaluator Name]. | noreply@interfolio.com | N/A | RPT User (External Evaluator Requestor) | YES |
| Requested external evaluation has been uploaded. | The evaluation you requested on behalf of [Candidate Name] has been uploaded. | noreply@interfolio.com | Log In | RPT User that requested the External Evaluation | NO |
| External evaluation request email bounced | We were unable to deliver your request for an evaluation | interfolio-support@elsevier.com | View Case | RPT User that requested the External Evaluation | NO |
Candidate | |||||
| A case is available | [Institution Name] has initiated a case on your behalf. | interfolio-support@elsevier.com |
View Case This link is only valid for 30 days. Afterwards the case can be accessed by signing in with institutional credentials. |
RPT Candidate | YES |
| This is sent to an RPT Candidate, after account creation, when they are notified of their case | [Institution Name] has initiated a review on your behalf. | interfolio-support@elsevier.com | View Case | RPT Candidate | YES |
| Reminder that the deadline for the packet is in 7 days. | Your candidate packet is due in 7 days. | noreply@interfolio.com | Sign In | RPT Candidate | NO |
|
Deadline for packet is in 24 hours. After the deadline passes the packet will be locked, any uploaded packet materials will be submitted, and the case will be moved to the next review step. |
Your candidate packet is due | noreply@interfolio.com | Sign In | RPT Candidate | NO |
Case Creation | |||||
| Bulk upload of cases has been created | [Cases Total] cases were successfully created in the following unit: [Unit Name]. | noreply@interfolio.com | View Cases | RPT Case Creator | NO |
Workflow | |||||
| A new case has been submitted | [Candidate Name]’s case is available for review. | noreply@interfolio.com | Sign In | RPT Committee Member(s) on first case review step | NO |
| A new case has been submitted automatically as a result of a hard deadline passing. | Candidate packet locked & submitted | noreply@interfolio.com | View The Case |
RPT Committee Member(s) on first case review step When Unit Administrators edit deadline settings from the Administration section of RPT, they can set up an automatic submission notification that will alert users with either or both of the roles of Unit Administrator or Case Manager after the deadline has passed. |
NO |
|
A case has moved to your step for review Once a case has been advanced to the first step in the workflow, a Unit Administrator, Case Manager, or Committee Manager can move the case forward or backward to another review step. After the first case review step, the user moving the case would select if an email notification is sent out. |
[Candidate Name]’s case is now available for your review | noreply@interfolio.com | Review Candidate | RPT Committee Member | YES |
|
These templates are sent when there are requirements at the case review step that must be completed before the case can be moved. When a case is moved, the first step committee is always notified of the case. However, for any case review step thereafter, it is up to the committee moving the case forward to select whether a message will be sent to the reviewers gaining access. |
[Candidate Name]’s case is now available for your review | noreply@interfolio.com | Review Candidate | RPT Administrator | YES |
Sharing | |||||
|
Files have been shared from a case If sharing with the candidate, external evaluations cannot be included, even if moved to a different section of the case. |
[Sender Name] has shared files with you. | noreply@interfolio.com | View Files | RPT Candidate or Committee Members indicated by user sharing file | YES |
| Response to a shared file | [Candidate Name] has responded to the files you shared. | noreply@interfolio.com | View Response | All Committee Member(s) of the first committee listed on whatever step the case is at when the response is sent | NO |
Download | |||||
| Sent to users requesting to download case materials in PDF or ZIP format | You have documents available for download. | interfolio-support@elsevier.com | Get Documents | RPT user that has access to case (if enabled) | NO |
Faculty Activity Reporting
| Reason for Email | Email Summary | “From” email address | Button Link | Recipient | Customizable? |
|---|---|---|---|---|---|
| Reminder to complete Initiated Input form sent from Administration > Approve Initiated Input | This is a reminder to complete your Faculty180 [Initiated Input Form Name] for the initiated input process. | noreply@interfolio.com | N/A | FAR Faculty Member | YES |
| You have been invited to join FAR | The administration at [Institution Name] has added you as a new user in their [Product] software. | noreply@interfolio.com | Set Password | FAR User | NO |
Lifecycle Management
| Email Reason | Email Notification | Recipient | “From” email address | Custom-izeable? |
|---|---|---|---|---|
|
This email is optional for the institution to send. |
|
RPT User added in bulk by institution | Yes |