How Can We Help?

Search icon

Search Results

On Demand Training

View all

Do You Need Support?

A person on a laptop with a headset on

Whether you have a question, are looking for help, or simply have a comment, we’re available to talk Monday through Friday, 9:00 AM – 6:00 Eastern Time (US).

Get Support

Interfolio Client Community

Institutional Administrators can submit and manage all tickets for their institution, track known issues, vote on product ideas, and participate in our user groups.

Access Client Community
"),a.document.close(),a.focus()}printBtn.addEventListener("click",PrintMe)}$("#share").click(function(){$(this).toggleClass("open")}),setShareLinks(),Initdocs.SearchBlock.init(),Initdocs.SubNav.init(),Initdocs.Equalisation.init(),Initdocs.Nav.init(),Initdocs.SlideItems.init(),Initdocs.Accordion.init(),Initdocs.Tabs.init(),Initdocs.NewsEvents.init(),Initdocs.CustomTabs.init(),Initdocs.CustomAccordion.init(),Initdocs.TopWebinars.init(),function(t){var e=Array.prototype.slice,a=Array.prototype.splice,i={topSpacing:0,bottomSpacing:0,className:"is-sticky",wrapperClassName:"sticky-wrapper",center:!1,getWidthFrom:"",widthFromWrapper:!0,responsiveWidth:!1},n=t(window),s=t(document),r=[],o=n.height(),c=function(){for(var e=n.scrollTop(),a=s.height(),i=a-o,c=e>i?i-e:0,l=0;lu||null===d.currentTop&&u").attr("id",o).addClass(a.wrapperClassName);e.wrapAll(c);var l=e.parent();a.center&&l.css({width:e.outerWidth(),marginLeft:"auto",marginRight:"auto"}),"right"==e.css("float")&&e.css({float:"none"}).parent().css({float:"right"}),l.css("height",s),a.stickyElement=e,a.stickyWrapper=l,a.currentTop=null,r.push(a)})},update:c,unstick:function(){return this.each(function(){for(var e=this,i=t(e),n=-1,s=r.length;s-- >0;)r[s].stickyElement.get(0)===e&&(a.call(r,s,1),n=s);-1!=n&&(i.unwrap(),i.css({width:"",position:"",top:"",float:""}))})}};window.addEventListener?(window.addEventListener("scroll",c,!1),window.addEventListener("resize",l,!1)):window.attachEvent&&(window.attachEvent("onscroll",c),window.attachEvent("onresize",l)),t.fn.sticky=function(a){return d[a]?d[a].apply(this,e.call(arguments,1)):"object"!=typeof a&&a?void t.error("Method "+a+" does not exist on jQuery.sticky"):d.init.apply(this,arguments)},t.fn.unstick=function(a){return d[a]?d[a].apply(this,e.call(arguments,1)):"object"!=typeof a&&a?void t.error("Method "+a+" does not exist on jQuery.sticky"):d.unstick.apply(this,arguments)},t(function(){setTimeout(c,0)})}(jQuery),$(function(){$("input").blur()}),window.location.hash&&(hash=window.location.hash.split("#")[1],"search_query"==hash.split("=")[0]&&(query=hash.split("=")[1],query=decodeURIComponent(query),$("#search").val(query))),$("#expand textarea").each(function(){this.setAttribute("style","height:"+this.scrollHeight+"px;overflow-y:hidden;")}).on("input",function(){this.style.height="auto",this.style.height=this.scrollHeight+"px"}),$(window).load(function(){Initdocs.Accordion.enable()});var $modal=$("#request_article_modal");$modal.length>0&&$(".open-request-article-modal").click(function(){$modal.fadeIn(300).addClass("open"),$modal.click(function(t){0==$(t.target).parents(".modal").length&&$modal.fadeOut(300,function(){$(this).removeClass("open")})})}),$(".hj-alert-block .fa-trash-alt").remove(),$(document).ready(function(){$("#author-articles .author-article:lt(6)").css("display","flex");var t=$("#author-articles .author-article").length,e=6;t>=7&&$("div.load-more-author-articles").css("display","flex"),$("div.load-more-author-articles").click(function(){(e=$("#author-articles .author-article:visible").size()+6)=6&&$(".view-author-followed-articles").css("display","block"),$(".view-author-followed-articles").click(function(){$(this).parent().find("ul li.author-followed-article").removeClass("hidden"),$(this).hide()}),$(".currentCategory").click(function(){$(this).parent().find(".author-categories").toggleClass("active")}),$("ul.filterAuthorArticles li").click(function(){var t=$(this).data("filter"),e=$(this).text();$("div#author-articles").find(".author-article").hide(),$("div#author-articles").find(".author-article."+t).css("display","flex"),$("div.currentCategory span").text(e),$("div.load-more-author-articles").css("display","none"),$(this).parent().parent().removeClass("active")}),$(".hj-language-switcher .current-language").on("click",function(){$(this).parent().find(".languages").toggleClass("active")}),$(document).click(function(t){var e=$(".hj-language-switcher");e.is(t.target)||0!==e.has(t.target).length||$(".hj-language-switcher .languages").removeClass("active")})});var s=$(".open-dropdown"),o=$(".user-dropdown");if(s.on("click",function(t){t.preventDefault(),o.toggleClass("active")}),$(document).ready(function(){function t(t){const e=$(t),a=e.children(".helpjuice-accordion-body"),i=e.find(".helpjuice-accordion-toggle .icon"),n=e.children(".helpjuice-accordion-title");a.hasClass("active-content")?(a.removeClass("active-content"),n.removeClass("active"),i.attr("aria-hidden","true")):(a.addClass("active-content"),n.addClass("active"),i.attr("aria-hidden","false"))}var e='
';$('.helpjuice-accordion[data-controller="editor--toggle-element"').parent().each(function(){$(this).is(".helpjuice-accordion-body")||$(e).insertBefore($(this).find("> .helpjuice-accordion").first())}),$('.helpjuice-article-body-content > .helpjuice-accordion[data-controller="editor--toggle-element"]').length<2&&$(".div-for-button-controls").hide(),$(".helpjuice-accordion-toggle").append(''),$('.helpjuice-accordion[data-controller="editor--toggle-element"] .helpjuice-accordion-body.active').removeClass("active-content"),$(".helpjuice-accordion .helpjuice-accordion-title").removeClass("active"),$(document).on("click",".div-for-button-controls .show-all",function(t){t.preventDefault();var e=$(this).parent().parent();$(e).find('>.helpjuice-accordion[data-controller="editor--toggle-element"] .helpjuice-accordion-body.active').addClass("active-content"),$(e).find(">.helpjuice-accordion .helpjuice-accordion-title").addClass("active"),$(e).find(">.helpjuice-accordion .helpjuice-accordion-toggle .icon").attr("aria-hidden","false")}),$(document).on("click",".div-for-button-controls .hide-all",function(t){t.preventDefault();var e=$(this).parent().parent();$(e).find('>.helpjuice-accordion[data-controller="editor--toggle-element"] .helpjuice-accordion-body.active').removeClass("active-content"),$(e).find(">.helpjuice-accordion .helpjuice-accordion-title").removeClass("active"),$(e).find(">.helpjuice-accordion .helpjuice-accordion-toggle .icon").attr("aria-hidden","true")}),$(".helpjuice-accordion").attr("tabindex","0"),$(document).on("click",".helpjuice-accordion",function(e){e.target===this&&t(this)}),$(document).on("keydown",".helpjuice-accordion",function(e){"Enter"!==e.key&&" "!==e.key||(e.preventDefault(),t(this))}),$.helpjuiceAccordionToggleClickFun=function(t){t.stopPropagation();var e=$(t.target).closest("span"),a=e.parent().siblings(".helpjuice-accordion-body");a.toggleClass("active-content"),e.attr("aria-hidden",a.hasClass("active-content")?"false":"true"),e.siblings(".helpjuice-accordion-title").toggleClass("active")},$(document).on("click",".helpjuice-accordion-toggle .icon",function(t){$.helpjuiceAccordionToggleClickFun(t)}),$(".helpjuice-accordion-toggle .icon").click(function(t){$.helpjuiceAccordionToggleClickFun(t)})}),$(".helpjuice-accordion").attr("style","border: 1px solid #e1e1e1!important"),$(document).ready(function(){$(".btn-back").click(function(t){return t.preventDefault,window.history.go(-1),!1}),$("img").not(".question_page img").each(function(){const t=$(this).parent(".icon[title]").attr("title")||$(this).parent().parent(".icon[title]").attr("title");t?$(this).attr("alt",`${t.trim()}'s Image`):$(this).attr("alt","")})}),$(document).ready(function(){function t(){var t=$(window).scrollTop();$('.helpjuice-article-body-content h1[data-toc="true"], h2[data-toc="true"], h3[data-toc="true"], h4[data-toc="true"]').each(function(){var e=$(this),a=e.attr("id"),i=$('.helpjuice-toc-items a[href="#'+a+'"]');e.is(":visible")&&e.offset().top<=t+100&&($(".helpjuice-toc-items a").removeClass("active"),i.addClass("active"))})}var e={};$(".announcements-category .article-item").each(function(){var t=$(this).data("question");e[t]?$(this).hide():e[t]=!0}),$(document).on("click",".accordion-toggle",function(){setTimeout(t,300)}),$(window).on("scroll",t),t()}),"https://interfolio.helpjuice.com/en_US/announcements-release-notes-known-issues"===window.location.href){$('h4:contains("Announcements, Release Notes, and Known Issues")').parent().css("margin-left","-4%")}$(document).ready(function(){$(".helpjuice-table-of-contents-container").append("
"),$(".helpjuice-article-body-content h1, .helpjuice-article-body-content h2, .helpjuice-article-body-content h3, .helpjuice-article-body-content h4").each(function(t){if(!$(this).parent().parent().hasClass("hj-alert-block")&&!$(this).hasClass("helpjuice-accordion-title")&&"true"===$(this).attr("data-toc")){var e="section-"+slugify($(this).text())+t,a=$(''+$(this).text()+"");$(this).attr("id",e),a.attr("data-tag-name",$(this).prop("tagName")),$(".helpjuice-table-of-contents-container .helpjuice-toc-items").append(a),a.find("a").click(function(){var t=$($(this).attr("href")).parents();$($(this).attr("href")).hasClass("tab-title")&&$($(this).attr("href")).trigger("click"),t.each(function(){if($(this).hasClass("tab-content")){var t=$(this).attr("data-tab");$(this).parent().prev().children('[data-tab="'+t+'"]').trigger("click")}})})}}),$(".helpjuice-table-of-contents-container").prepend("

Table of Contents

")});